1.2. These Terms and Conditions are supplemented by the Privacy Policy and Cookie Policy available on the website, and careful reading of the aforementioned documents is therefore recommended.
1.3. In the event of any contradiction, inconsistency or discrepancy between these Terms and Conditions and any of the documents referred to in the preceding paragraph, the provisions set out in these Terms and Conditions shall prevail.
2.2. When using the website, the User/Patient undertakes to:
2.2.1. not make any unlawful or improper use of the website;
2.2.2. provide truthful and accurate information, enabling its appropriate processing by TRUST;
2.2.3. refrain from disclosing or disseminating any messages or information that are insulting, misleading, defamatory, obscene, xenophobic or discriminatory in nature, or that infringe, in any way, the right to privacy or the intellectual or industrial property of third parties, as well as any information that may be harmful to third parties or to the owner of the website.
2.3. The User/Patient is solely responsible for the truthfulness of the facts and data communicated to TRUST, and undertakes to communicate any changes immediately, through TRUST's Customer Support Service via the e-mail address servicoaocliente@trustsaude.pt.
3.2. Electronic bookings are made through the automated channel on WhatsApp (the "chatbot") accessible via the website.
3.3. Where the User/Patient does not have access to the chatbot, they will be redirected to an alternative booking platform, access to which will be sent via a direct link by SMS to the contact number provided by the User/Patient.
3.4. In order to make an electronic booking, the User/Patient must pay a booking fee of €20.00 (twenty euros), which constitutes a partial advance payment towards the total value of the healthcare services to be provided.
3.5. The amount charged as a booking fee will be deducted from the amount due as payment for the services provided by TRUST, to be settled in person following the provision of the relevant service.
3.6. Without prejudice to the provisions of the following paragraphs, the booking fee is intended to secure the User/Patient's commitment to the booked services, as well as to compensate for the unavailability of TRUST's schedule in the event of a withdrawal not communicated in good time.
3.7. The User/Patient may cancel or reschedule the service at least 24 (twenty-four) hours before the scheduled date and time, with the right to a full refund of the booking fee, or, if they prefer, to its use towards a new booking.
3.8. Should the User/Patient cancel the booking less than 24 hours before the scheduled date, or fail to attend on the day of the booking, TRUST reserves the right to retain the amount of the booking fee, by way of compensation.
3.9. In the event of cancellation by TRUST, the User/Patient shall always be entitled to a full refund of the booking fee or to rescheduling at no additional cost.
3.10. By making a booking through the website, the User/Patient declares that they are over 18 years of age and have the legal capacity to enter into contracts.
4.2. If the User/Patient chooses to pay by Multibanco Reference, they must make the payment within 1 (one) hour. Once this period has elapsed, should the User/Patient fail to make the payment, they will automatically receive an electronic notification informing them that the registration has been cancelled due to non-payment.
4.3. Following payment of the booking fee, the User/Patient will receive confirmation of their booking via chatbot or SMS.
4.4. The remaining amount due for the service must be settled and invoiced in person on the day of the booking, following the provision of the relevant service.
4.5. If the User/Patient cancels the booking less than 24 hours in advance, or fails to attend, TRUST reserves the right to retain the booking fee, by way of compensation, and will send communication by e-mail and/or telephone with information regarding the applicable invoicing.
4.6. TRUST accepts no responsibility for any inaccuracies in data provided by the User/Patient at the time of payment or when requesting the invoice.
5.2. TRUST accepts no responsibility for any damage resulting from interference, interruptions, computer viruses or disconnections of the operating system that may temporarily prevent access, browsing or the provision of services.
5.3. TRUST may suspend or terminate access to the website, without prior notice, whenever necessary in order to carry out management, maintenance, repair, alteration or updating operations on it.
5.4. TRUST is not responsible for any delay or failure in the provision of services where this results from a fortuitous event or force majeure, namely pandemics, strikes, natural disasters or other situations not attributable to TRUST.
5.5. Access to any third-party websites or content, made through a hyperlink existing on this website, shall be the sole responsibility and risk of the User/Patient.
5.6. In the event that the User/Patient finds, on other websites, hyperlinks that redirect to this website, TRUST advises that it assumes no responsibility as to their origin or for the content made available there.
6.2. The information and databases made available by TRUST do not infringe any intellectual or industrial property rights of third parties, given that the trade marks, names, logos or designations of companies and services are duly authorised for the provision of the said information on its website.
6.3. The User/Patient undertakes not to copy, reproduce, modify or use any content of the website for commercial or other unauthorised purposes, in particular in contexts that may be misleading, cause reputational harm to TRUST, or infringe its rights.
6.4. The insertion of links on this website for commercial purposes without the prior authorisation of TRUST is prohibited. Likewise, the domain www.clinicastrust.pt may not be used for abusive purposes, nor without the prior authorisation of TRUST.
7.2. The Portuguese Courts shall have exclusive jurisdiction to settle any dispute arising from the use of the website, from the transactions, contracts and dealings entered into through it, or from the application of these Terms.
8.2. Should one of the clauses of these Terms and Conditions become null and void, by virtue of a legislative or regulatory change or by court ruling, this shall not prevent the remaining Terms and Conditions from continuing in force, they being unaffected by such declaration of nullity.
8.3. When using this website, the User/Patient must act in strict compliance with these Terms and Conditions and with the Privacy Policy. Consequently, if they do not agree with any of the provisions contained in such documents, they should not use this website.
8.4. Whenever justified, these Terms and Conditions may be unilaterally amended, with a new version being made available for consultation on the website, and its careful and periodic reading is therefore recommended.
8.5. For any matter relating to these Terms and Conditions, or to the use of the website and TRUST services, the User/Patient may contact TRUST via the e-mail address: servicoaocliente@trustsaude.pt or by letter addressed to Rua de Ceuta, no. 47, 4050-191 Porto.
8.6. All communications relating to TRUST services, including notifications, confirmations, changes or cancellations of bookings, will be carried out electronically (e-mail, SMS or instant message via WhatsApp), to the contacts provided by the User/Patient.
Terms and Conditions – Version 1.0 – 30 April 2025